Return & Refund Policy
We want every order to arrive exactly as expected. If your item is damaged, defective, or incorrect, this page explains how we can help.
Customer satisfaction remains at the heart of everything we do.
Please keep your packaging, invoice, product photos, and unboxing video ready before raising a request.
Report within 48 hours
Please contact us within 48 hours of delivery for damaged, defective, or incorrect items.
Unboxing video required
A clear unboxing video helps us verify the issue and process your request quickly.
Refunds in 7-10 days
Approved refunds are credited to the original payment method within 7-10 business days.
Returns are accepted for delivery issues only.
To protect hygiene and product quality, jewellery can be returned only when there is a clear issue with the order at delivery.
A simple review process keeps requests clear.
Email returns@zenvoraa.in with your order number.
Attach clear product photos and the mandatory unboxing video.
Our team reviews the request and confirms eligibility.
If approved, we arrange replacement or begin the refund process.
Some items cannot be returned for hygiene and usage reasons.
Wherever possible, we offer a replacement before initiating a refund.
Our goal is to ensure every customer receives the experience they expect while keeping the process fair, transparent, and easy to follow.
Important note
Requests without product images and a clear unboxing video may not be eligible for return, replacement, or refund approval.